When we stop to give some thought to strategic learning and the role of training and development in the company, it’s easy to get side-tracked by searching for definitions, concepts, frameworks, and all those other distractions that strategic knowledge managers work with on a daily basis. Here at SMR International, we recommend cutting through the [...]
For several years, nonprofits have been trying to figure out how to bring the benefits of technology to developing countries and to others who do not have resources to participate in the technology revolution. [And as a personal aside: Did I say "revolution"? Can it still be a "revolution"? We've been living with computers since [...]
A colleague finds himself in a strange professional situation, perhaps a classic management conflict. In the forward-thinking company where he works, he has been assigned to take knowledge development and knowledge sharing to “the floor.” His colleagues who manage strategic learning feel that it’s time for KD/KS to go live, so to speak, and everyone [...]
A six-month project to develop knowledge strategy for an international organization has been completed. As with similar assignments relating to knowledge strategy, one is left with both a sense of accomplishment that the big job is finished and a certain sense of sadness that the job is no longer the focus of one’s professional life. [...]
Marcie Stone has interviewed and come to know Jeannette Privat, a leading member of the specialized libraries community. For five decades Privat has focused on specialized librarianship, information management, and knowledge services delivery. In today’s KM/knowledge services marketplace, Privat continues to bring customer-focused products and services to a continually expanding target group: knowledge workers in [...]
Save the date: Friday, June 11, 2010 – New Orleans, LA USA The course: KMKS 08 Critical Success Factors: Measuring Knowledge Services Learn techniques and tools for measuring success in knowledge services in this popular Click U course. You’ll learn about the value of metrics in the KM/knowledge services process and have the opportunity to [...]
SMR International has adopted Building the Knowledge Culture as its corporate statement of purpose. In this statement, the company announces it philosophy of service and contribution.
Four key steps ensure success in culture change with respect to KM/Knowledge Services: a formalized strategic learning functional unit in the organization, ongoing opportunities for awareness-raising about the value of KM/Knowledge Services, senior management sponsorship for KM/Knowledge Services, and structured succession planning to ensure that knowledge is shared and available after employees leave a position.
Save the date: Saturday, June 12, 2010 – New Orleans, LA USA The course: KMKS12. The Knowledge Director: Competencies and Skills Learn what’s expected of you in your role as KM/Knowledge Services Director for the organization. This course defines the responsibilities of the organization’s knowledge thought leader/corporate spokesperson and provides a description of organizational duties and [...]
SMR International is a New York-based management consulting firm focused on change and its impact on people, organizational effectiveness, and knowledge services delivery within the larger enterprise. Through consultancy advisory services, learning and training programs, and publications, SMR International helps institutions and organizations explore alternative future programs and then assists in crafting these visions into functional definition. Learn more at About SMR International.
