SMR

Building the Knowledge Culture

Blue-Collar Workers and KM/Knowledge Services Motivation: Testing the KD/KS Paradigm

Guy St. Clair

A colleague finds himself in a strange professional situation, perhaps a classic management conflict. In the forward-thinking company where he works, he has been assigned to take knowledge development and knowledge sharing to “the floor.” His colleagues who manage strategic learning feel that it’s time for KD/KS to go live, so to speak, and everyone in the company should be in  position to benefit from the firm’s well-developed knowledge strategy. Our friend’s job is to work with HR (which has responsibility for strategic learning) in organizing and implementing training programs for staff, and things have been going pretty well. Most…
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Closing the Digital Divide in Africa

Guy St. Clair

DEALING WITH DRUCKER’S “RESPONSIBILITY GAP” IN AFRICA A new special report from SMR International takes a look at efforts to train Africa’s youth in ICT and KM skills. Linking that effort to recent attention about the “responsibility gap” from the Drucker Institute at Claremont Graduate University, the report (“Closing the Digital Divide: Dealing with Drucker’s ‘Responsibility Gap’ in Africa”) takes the position that management leadership has a greater responsibility than simply achieving organizational effectiveness. In addressing what Peter Drucker used to refer to as the “responsibility gap,” SMR’s new report has five key points: Current examples of unprincipled behavior in…
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