SMR

[Ed O’Neal and Guy St. Clair got to know one another at the recent KM Education Forum Summit in Washington, where they talked together about KM work in the corporate structure. Thanks to Ed for sharing his thoughts with SMR’s readers.]   In and out of KM for a career… I spent 24 years in the military before transitioning to the corporate world as an Organizational Effectiveness Leader for Manufacturing and then to KM. In my experience, few people are what might be called “pure” KM practitioners. Everyone seems to come to this work after experience in IT, information management,…
read more »

Delivering a keynote address next week to an international conference on Transformational Research for Sustainable Development. Have been asked to supply a little history about knowledge services, and happy to do so. Now that SMR International is about to observe the 10th year since we introduced the concept (at least we think we did – we hadn’t heard anything about knowledge services until we started talking about it), this is a good time to think about how knowledge services came about. So here’s what I’m going to say: We understand now that it is in the convergence of information management,…
read more »

THE HEALTHCARE INDUSTRY IS A GOOD PLACE TO START One of the good things about modern society is the enormous diversity of professional work that moves society forward. One of the difficult things about modern society is all this professional diversity. It’s a challenge for a great many people to understand just what it is that this-or-that professional worker does in the workplace. What is it about their job that makes it interesting? Why do they do it? What kind of “contribution” are they making to society? Do they like working in this professional role? And when someone comes up…
read more »