Reviewing a few recent client assignments, I find myself intrigued when we get to speaking about what works and what doesn’t work. I’m also stimulated by comments offered in response to a previous SMR post about Sharing Techniques from the Development Community (which itself was inspired by Ian Thorpe’s Learning as Part of the Brand). As a result, I’m now seeing a perhaps-common thread, an opening for us to look at the connection between what we’re doing with KM/knowledge services and change management in the organizations we work with. Don’t run away. Yes, I know the term “change management” often brings about a…
read more »
After the build-up in prior posts about the Annual Conference of the Special Libraries Association (SLA) – held in Philadelphia last month – a bit of follow-up is appropriate. I won’t report on the entire conference, but I’m happy to share a few comments about some of the activities. Perhaps this brief post will be of interest to knowledge workers who read these posts and provoke some useful knowledge sharing. A first impression – and I’ve certainly seen this coming over the past couple of years or so – is that KM/knowledge services is no longer the esoteric but hard-to-define management…
read more »
Welcome to Guy St. Clair’s Knowledge Services Newsletter for June 2011. This is a free e-mail based summary of some of the information and knowledge we find ourselves thinking about in our work with KM, knowledge services, and knowledge strategy. Feel free to copy, reprint or forward all or part of this newsletter to friends, colleagues or customers, so long as any use is not for resale or profit and I am attributed. And if you have any queries please post a comment. You can see the newsletter by clicking here. – Guy St. Clair