Welcome to Guy St. Clair’s Knowledge Services Newsletter for June 2011. This is a free e-mail based summary of some of the information and knowledge we find ourselves thinking about in our work with KM, knowledge services, and knowledge strategy. Feel free to copy, reprint or forward all or part of this newsletter to friends, colleagues or customers, so long as any use is not for resale or profit and I am attributed. And if you have any queries please post a comment. You can see the newsletter by clicking here. – Guy St. Clair
The question we’re exploring: If you were given the task of starting KM in your organization, how would you begin? Let’s continue with our strategic road map: Now you’ve spent a little time exploring the organization as a knowledge culture (remember the definition: a knowledge culture is an environment with shared beliefs and values about the role of knowledge in the company’s achievement of its corporate mission). As you’ve looked around, you’ve found some folks doing what you could define as KM work or taking some approach to knowledge services, although they might call it something else. With each of these, these knowledge…
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OK. Perhaps the title is a little dramatic, but if you take a look at today’s blog post from Dr. John D. Halamka you’ll have a quick lesson in the basics (and the rewards) of KD/KS, that knowledge development/knowledge sharing we speak about so much. A Japanese Starbucks Model for Healthcare Quality describes the simplest of ideas for ensuring that a specific order placed at Starbucks is implemented correctly throughout the order-delivery process. Dr. Halamka’s good idea is to apply the framework for dispensing medications. Reading his thoughts, I was struck by what a neat KD/KS example this is: the knowledge…
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