Want to understand the basics of KM/knowledge services? Curious about the role of knowledge services in today’s workplace? Take a look at this: Knowledge Services and Change Management: Building the Company’s Knowledge Culture [Presentation] For more information about how your company can strengthen knowledge sharing in the workplace and reduce management and transaction costs, contact [...]
A six-month project to develop knowledge strategy for an international organization has been completed. As with similar assignments relating to knowledge strategy, one is left with both a sense of accomplishment that the big job is finished and a certain sense of sadness that the job is no longer the focus of one’s professional life. [...]
Marcie Stone has interviewed and come to know Jeannette Privat, a leading member of the specialized libraries community. For five decades Privat has focused on specialized librarianship, information management, and knowledge services delivery. In today’s KM/knowledge services marketplace, Privat continues to bring customer-focused products and services to a continually expanding target group: knowledge workers in [...]
If you are in charge of managing strategic knowledge in your company, a serious challenges is to identify the best mechanism for ensuring the knowledge development/knowledge sharing (KM/KS) process. Knowledge services brings information management, knowledge management, and strategic learning under the authority of one strategic knowledge manager, but the many different “pieces” of the operation [...]
THE HEALTHCARE INDUSTRY IS A GOOD PLACE TO START One of the good things about modern society is the enormous diversity of professional work that moves society forward. One of the difficult things about modern society is all this professional diversity. It’s a challenge for a great many people to understand just what it is [...]
DEALING WITH DRUCKER’S “RESPONSIBILITY GAP” IN AFRICA A new special report from SMR International takes a look at efforts to train Africa’s youth in ICT and KM skills. Linking that effort to recent attention about the “responsibility gap” from the Drucker Institute at Claremont Graduate University, the report (“Closing the Digital Divide: Dealing with Drucker’s [...]
Referring to Alan Bryant’s 2009 three things that “matter” for managers: competence, confidence, caring. How do these apply in the KM/knowledge services arena? A story for readers.
Save the date: Friday, June 11, 2010 – New Orleans, LA USA The course: KMKS 08 Critical Success Factors: Measuring Knowledge Services Learn techniques and tools for measuring success in knowledge services in this popular Click U course. You’ll learn about the value of metrics in the KM/knowledge services process and have the opportunity to [...]
SMR International has adopted Building the Knowledge Culture as its corporate statement of purpose. In this statement, the company announces it philosophy of service and contribution.
Four key steps ensure success in culture change with respect to KM/Knowledge Services: a formalized strategic learning functional unit in the organization, ongoing opportunities for awareness-raising about the value of KM/Knowledge Services, senior management sponsorship for KM/Knowledge Services, and structured succession planning to ensure that knowledge is shared and available after employees leave a position.
SMR International is a New York-based management consulting firm focused on change and its impact on people, organizational effectiveness, and knowledge services delivery within the larger enterprise. Through consultancy advisory services, learning and training programs, and publications, SMR International helps institutions and organizations explore alternative future programs and then assists in crafting these visions into functional definition. Learn more at About SMR International.
