SMR

It’s no secret that knowledge management and knowledge services have come of age. Don’t think so? Then why is your company calling its corporate intranet the “corporate KM system”? Why are connections to your organization’s affiliates known as “knowledge portals”? Why are the people moving ahead in KM/knowledge services known as “knowledge strategists”? Think about it. Think about what your role is (or is going to be) in your company’s knowledge future. Are you ready? Here’s how to learn what you need to know: Come to the KM/Knowledge Services Boot Camp at the SLA Annual Conference in Philadelphia. On June…
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If you’re going to move forward with your KM/knowledge services initiative, you know you’re going to do a knowledge audit. Why not learn from the experts? Come to Philadelphia in June and hear what Guy St. Clair, Cindy Hill, and Dale Stanley have to say about the knowledge audit. Let them work with you so you can put this evaluation tool to work for your organization. In The Knowledge Audit, offered on June 10th at the SLA Annual Conference, you’ll learn to: determine what knowledge assets and services people require to do their work identify your company’s knowledge assets assess…
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The question we’re exploring: If you were given the task of starting KM in your organization, how would you begin? Let’s continue with our strategic road map: Keep in mind that your KM start-up initiative won’t amount to much if you and your team can’t describe your progress. Milestones for monitoring and measuring success along the way have to be in place, and there are any number of management resources that can be brought into play. One place to begin is to ask, “What factors influence success in this company?” In Critical Success Factors: Management Metrics, Return-on-Investment, and Effectiveness Measures for Knowledge Services, Dale…
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