Culture Change: The KM/Knowledge Services Perspective

Now that KM/knowledge services has made its way into the corporate management lexicon, developing an enterprise-wide knowledge strategy becomes the next step (unless, that is, enlightened corporate management got the message early on and devised a corporate knowledge strategy before it was accepted practice to do so).
We know what we want to do with KM/knowledge [...]

KM/Knowledge Services: Is “Trust” the New “Confidence”?

When we speak about KM/knowledge services and the essential first steps we take in managing change, one phrase always comes to mind. If we – as change agents – are going to be successful in moving our organizations to a knowledge culture, we must first of all become “change leaders.” Or, as my colleagues usually [...]

Excitement for KM/Knowledge Services in Eastern Africa

Kenya’s Young KM Enthusiasts Have Projects Ready to Go

The latest SMR International e-Profile takes a look at the Information Africa Organization (IAO), reflecting on the potential that this exciting new initiative has for KM/knowledge sharing in Eastern Africa, as well as for Kenya’s role in the global economy.

Among programs currently being given attention is [...]

The “Big Picture” – And our KM/Knowledge Services Targets

How knowledge services professionals advise management about their role in the organization affects their success in innovation.