SMRShare
Welcome to SMRShare, SMR International’s knowledge capture site. Because much is written about KM, knowledge services, and knowledge strategy (with much of this documentation originating at SMR International), it is our goal to capture as much of this knowledge as we can and make it available to you here, SMR International’s own knowledge base.
At SMRShare you will find current discussion items, as well as legacy materials prepared for and accessible to SMR International’s clients and colleagues. We invite you to read and study the materials below. If you use any of these materials, we expect you to credit SMR International, as all of this material is copyrighted and is the intellectual property of SMR International.
You can also link from here to SMR e-Profiles, a collection of essays about strategic knowledge professionals, recognized for their leadership and management skill. SMR e-Profiles were published between December, 2005 and May, 2011.
Recent SMR Publications:
- Transforming Libraries: What’s Required? Soutron Global Presentation (Guy St. Clair), May 7, 2013
- SMR International/Guy St Clair Teaching Schedule (May 1 2013 – May 31 2014)
- What IKNS Job Suits You? by Kate Pugh
- Working Abroad (2009-2010): “Guy in Kenya – Personal and Professional Experiences” (Guy St. Clair Presentation for the Special Libraries Association, New York Chapter, April 17, 2013)
- Transforming Libraries: Knowledge Expertise = Knowledge Effectiveness. Soutron Global Presentation (Guy St Clair), April 9, 2013
- SMR/SLA Certificate Program Schedule 2013-2014 (2013 February 26)
- New York University (2013 February 15) Consulting Strategies: KM and Knowledge Services
- From Specialized Librarianship to Knowledge Services: Observations on a New Direction for Information Professionals
- Manager and Leader: Defining the Knowledge Strategist
- SMR Briefing (October 1, 2012) – Knowledge Strategy (An Outline for Practitioners)
- SMR Briefing (September 7, 2012) – Getting to Success with KD/KS: The Knowledge Audit (An Outline for Practitioners)
- SMR Special Report (July 2012) – The New Knowledge Services: Next Steps for Career Professionals – Specialist Librarians as Knowledge Strategists
- SMR Special Report (February 2012) – Knowledge Strategy: Take Charge – Move Forward as the Knowledge Thought Leader in Your Organization
- Knowledge Strategy: Take Charge – Move Forward as the Knowledge Thought Leader (Presentation January 23, 2012 Columbia University, New York)
- SMR Special Report (January 2012) – Starting KM in Your Organization: Here’s Your Strategic Road Map
- The New Knowledge Services: The Next Decade (Presentation June 13, 2011 Information Technology Division Special Libraries Association Annual Conference, Philadelphia PA USA)
- Firm Profile: SMR – St. Clair Management Resources
- Guy St. Clair’s Knowledge Services Newsletter June, 2011
- Guy St. Clair – Publications
- SMR Briefing (June, 2011) – Information and Knowledge Strategy for Specialized Librarianship: Kim Dority Interviews Guy St. Clair about Columbia University’s M.S. in Information and Knowledge Strategy
- New York University (2011 June 20) KM and Knowledge Services: Organizational Knowledge and Systems – The Customer Care Connection
SMR Management Action Plans for Knowledge Services (SMR MAPs), by Guy St. Clair and Dale Stanley:
- Building the Knowledge Culture: The Knowledge Services Effect
- The KM/Knowledge Services Continuum: Building the Knowledge Services Strategic Framework
- Enterprise Content Management (ECM) for Knowledge Services: A Strategic Approach to Knowledge Asset Management
- Critical Success Factors: Management Metrics, Return-on-Investment, and Effectiveness Measures for Knowledge Services
Other Publications about KM, Knowledge Services, and Knowledge Strategy:
- SMR Special Report (May, 2011) – Knowledge Management Education Forum: KM Educators Seek Consensus at First Annual Summit
- New York University (2011 March 3) A Management Consultancy Specialization: Knowledge Services [Presentation Slides]
- Columbia University (2010 Nov 17) The Knowledge-Sharing Continuum [Presentation Slides]
- Drucker Management for Libraries [Presentation Slides]
- KM/Knowledge Services: The Future of Academic Knowledge Sharing is Now [Presentation Text]
- KM/Knowledge Services: The Future of Academic Knowledge Sharing is Now [Presentation Slides]
- The KM/Knowledge Services Archives Management Connection [Presentation Slides]
- SMR International Briefing (August, 2010) – Information Africa Organization (IAO): Raising Awareness About the Organization’s Work
- Knowledge Services and Change Management: Building the Company’s Knowledge Culture [Presentation]
- A Second Chance: The Information Africa Organization (IAO)’s Splendid Mission – Taking Social Responsibility Seriously [Presentation]
- Knowledge Management, Knowledge Services, and Change Management: How the Organization’s Knowledge Thought Leaders Shape The Knowledge Culture [Presentation]
- Shaping the Knowledge Culture: The Role of the Knowledge Thought Leader [Presentation]
- Knowledge Strategy Development: Project Completed – Lessons Learned
- May 2010 SMR International Briefing: Explaining KM/Knowledge Services: The Healthcare Industry is a Good Place to Start
- May 2010 SMR International Special Report: Closing the Digital Divide: Dealing with Drucker’s ‘Responsibility Gap’ in Africa – Kenya Anticipates the ICT/KM Future with Enthusiasm, by Guy St. Clair
- Shaping the Knowledge Culture in the Academy: The Librarian as Knowledge Thought Leader [Presentation]
- Knowledge Services in the Knowledge Culture [Presentation]
- The Knowledge Nexus: The Special Library of the Future [Presentation]
- The KM/Knowledge Services Continuum: From the Theoretical to the Practical, by Dale Stanley and Guy St. Clair
- Knowledge Services: The Practical Side of Knowledge Management – How KD/KS Creates Value, by Guy St. Clair and Dale Stanley
- SMR Briefing (June 1, 2009) Customer Service in the KM/Knowledge Services Business Unit: Survey Findings Describe Informal Efforts
- October 2008 SMR International Special Report: Prospects for Specialized Libraries – Comments from Colleagues
- The Knowledge Audit: Foundation of the Knowledge Culture, by Dale Stanley and Guy St. Clair (2008)
- The Drucker Centenary Approaches: Developing, Managing, and Sharing Strategic Knowledge, by Guy St. Clair
- Knowledge Asset Management (SMR International White Paper)
- Managing the User Experience (UX): A New Look at Customer Service for the Knowledge Culture
- Software-as-a-Service (SaaS): Put the Focus on the KM/Knowledge Services Core Function, by Guy St. Clair (EOS International White Paper)
- Large-Scale Digitization: Academics and Librarians Confront the Issue – A Report on Scholarship and Libraries in Transition: A Dialogue about the Impacts of Mass Digitization, by Guy St. Clair
- The Knowledge Services Advantage: Shaping Your Organization for Performance Excellence (Berlin, May 2004)
- Re-Inventing Knowledge Management: Conducting the Knowledge Audit and Developing the Strategy Plan for Knowledge Services (Berlin, May 2004)
- Taking Knowledge Services into the Organization: Marketing and Raising Awareness – Customer Service/CRM – Identifying Advocates and Champions (Berlin, May 2004)
- Towards World-Class Knowledge Services: Emerging Trends in Specialized Research Libraries Part One: The Management Perspective, by Guy St. Clair, Victoria Harriston, and Thomas A. Pellizzi
- Towards World-Class Knowledge Services: Emerging Trends in Specialized Research Libraries Part Two: The Customer Perspective, by Guy St. Clair, Victoria Harriston, and Thomas A. Pellizzi
Publications relating to the Centenary of the Special Libraries Association:
- Knowledge Services and SLA’s History: An Interview with Guy St. Clair – Nearly One Hundred Years of “Putting Knowledge to Work”
- SLA at 100 [Text of Guy St Clair Presentation to SLA 100th Annual Conference and Chapters]
Excerpts from SLA at 100: From Putting Knowledge to Work to Building the Knowledge Culture, by Guy St. Clair: