SMR Learning
Certificate Program in KM/Knowledge Services
Taking advantage of the strategic alliance between SMR International and SLA’s Click University, participants in the Certificate Program in Knowledge Management and Knowledge Services can earn a knowledge management (KM) certificate, a knowledge services certificate, or a dual certificate in both disciplines.
The courses of the SLA Click U / SMR International Certificate Program in KM/Knowledge Services address one of the most important issues facing knowledge workers in the current economy, the management and delivery of knowledge services in the workplace. According to recent data, managers with hiring authority identify knowledge management as an “important” or “very important” skill set. Additionally, knowledge workers employed in KM/knowledge services enjoy higher-than-average salaries across the board, an average of US$ 85,039 annually.
The SLA Click U / SMR International Certificate Program in KM/Knowledge Services provides the intellectual framework for knowledge professionals with management and service-delivery responsibility for knowledge services. Although designed as a complete “package,” the courses of the program can also be taken individually for participants who do not choose to pursue the certificate, and many participants choose to begin their KM/knowledge services studies with a single course (or two, as individuals considering a full certificate program can transition to a full program with considerable financial incentives after successfully completing two courses in succession). Individuals taking courses in the Click U / SMR International Certificate Program in KM/Knowledge Services program can begin their study at any time in the certificate cycle, and the courses are appropriate for seasoned KM/knowledge services professionals and are particularly valuable for other knowledge professionals not currently performing a KM/knowledge services function.
SLA Click University / SMR International Certificate Program in Knowledge Management and Knowledge Services: Upcoming Courses
2010 Webcasts (all at 3:00-4:00 PM ET)
Lead Instructor: Cynthia V. Hill, assisted by Dale Stanley and Guy St. Clair
KMKS 11 Knowledge Management Project Management February 8, 16, 18, 22, and 25
KMKS 10 Collaboration, Resource Sharing, and the Knowledge Services Impact March 15, 22, 24, 29, and April 1
KMKS 04 The Customer Focus: Business Development, Marketing, and CRM for Knowledge Services April 19, 26, 28, May 3, and May 6
KMKS 06 The Knowledge Culture: Leadership and Knowledge Services May 10, 17, 19, 24, and 27
At the SLA Annual Conference, New Orleans LA, St. Clair, Stanley, and Hill will team teach the following classroom courses:
KMKS 08 Critical Success Factors: Measuring Knowledge Services June 11, 2010
KMKS 12 The Knowledge Director: Competencies and Skills June 12, 2010
2010 Webcasts (all at 3:00-4:00 PM ET)
KMKS 09 Using Technology: Connecting People to Knowledge July 12, 19, 21, 26, and 29
KMKS 13 PKM (Personal Knowledge Management) and the Mission-Specific Focus August 9, 16, 18, 23, and 25
KMKS 05 Knowledge Strategy: Developing the Enterprise-Wide Knowledge Agenda September 13, 20, 22, 27, and 20
KMKS 02 The Knowledge Services/Strategic Learning Link 12, 18, 20, 25, and 28 October
KMKS 07 The KM/Enterprise Content Management Connection 1, 8, 10, 15, and 18 November
Special Notice: In-House Learning Programs
The SMR International Learning Team (Guy St. Clair, Cindy Hill, and Dale Stanley) is available to come to your organization for customized learning activities relating to KM/knowledge services. For more information, contact SMR International at info@smr-knowledge.com.
