Further supporting the contention that KM/knowledge services is becoming more and more recognized in the management community, attention is now turning to how the discipline is taught and how its practitioners might obtain qualifications that support their expertise. We touched here on the subject in two recent posts. On May 18, we posted KM Education Forum: Educators Seek Consensus at First Annual Summit, in which we included a link to an SMR Special Report on that meeting. On July 22, we posted KM/Knowledge Services Certification, responding to a query at a LinkedIn discussion list. Now David Griffiths has come up with a very thoughtful…
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The principles of change management and change implementation have been studied and written about by many people. Indeed, as noted below, Dale Stanley and I have written about the subject (and continue to discuss change management with our clients and colleagues often). In the essay referred to below, we provide what we call “The Four Principles of Change Management,” identifying these attributes: 1. Sponsorship 2. Champions and change agents 3. Organizational readiness and managing resistance 4. Communication planning I’m beginning to wonder, though, if there isn’t another “first principle” that knowledge strategists must think about before we embark on…
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Reviewing a few recent client assignments, I find myself intrigued when we get to speaking about what works and what doesn’t work. I’m also stimulated by comments offered in response to a previous SMR post about Sharing Techniques from the Development Community (which itself was inspired by Ian Thorpe’s Learning as Part of the Brand). As a result, I’m now seeing a perhaps-common thread, an opening for us to look at the connection between what we’re doing with KM/knowledge services and change management in the organizations we work with. Don’t run away. Yes, I know the term “change management” often brings about a…
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