Referring to Alan Bryant’s 2009 three things that “matter” for managers: competence, confidence, caring. How do these apply in the KM/knowledge services arena? A story for readers.
Save the date: Friday, June 11, 2010 – New Orleans, LA USA The course: KMKS 08 Critical Success Factors: Measuring Knowledge Services Learn techniques and tools for measuring success in knowledge services in this popular Click U course. You’ll learn about the value of metrics in the KM/knowledge services process and have the opportunity to [...]
SMR International has adopted Building the Knowledge Culture as its corporate statement of purpose. In this statement, the company announces it philosophy of service and contribution.
Four key steps ensure success in culture change with respect to KM/Knowledge Services: a formalized strategic learning functional unit in the organization, ongoing opportunities for awareness-raising about the value of KM/Knowledge Services, senior management sponsorship for KM/Knowledge Services, and structured succession planning to ensure that knowledge is shared and available after employees leave a position.
Save the date: Saturday, June 12, 2010 – New Orleans, LA USA The course: KMKS12. The Knowledge Director: Competencies and Skills Learn what’s expected of you in your role as KM/Knowledge Services Director for the organization. This course defines the responsibilities of the organization’s knowledge thought leader/corporate spokesperson and provides a description of organizational duties and [...]
The third edition of Encyclopedia of Library and Information Sciences, Editor(s): Marcia J. Bates, University of California, Los Angeles, CA, USA; Mary Niles Maack, University of California, Los Angeles, USA has been announced, with an article on the Special Libraries Association (SLA) written by three members of the association. Co-Author Guy St. Clair is the President and Consulting Specialist in Knowledge [...]
There is no single approach to knowledge strategy development, and in this particular discipline in the KM/knowledge services arena, there is no such thing as “one size fits all.” Every institution and every functional unit has its own way of dealing with knowledge. The trick is to dig deep enough to find out how the knowledge is to dealt with.
Is it possible to apply KM/knowledge services principles and philosophies in every type of workplace? In every kind of subject specialization? Discipline? How does KM/knowledge services vary in different environments?
UN-HABITAT’s World Urban Forum 5 launches a knowledge networking model that shows promise for many organizations – regardless of type or subject discipline – as they seek to achieve organizational effectiveness.
Learn how John Cotton Dana was defining knowledge services when he founded the Special Libraries Association
SMR International is a New York-based management consulting firm focused on change and its impact on people, organizational effectiveness, and knowledge services delivery within the larger enterprise. Through consultancy advisory services, learning and training programs, and publications, SMR International helps institutions and organizations explore alternative future programs and then assists in crafting these visions into functional definition. Learn more at About SMR International.
