February 14, 2010: The Strategic Knowledge Connection – KM/Knowledge Services Makes it Happen

Certainly the “Only Connect” concept was alive and well long before E.M. Forster made it famous in Howard’s End. We’re all grateful to have had that particularly erudite introduction to the value of connections when we were youngsters, and we’ve learned by now that the value of connections only becomes stronger as we move into [...]

January 31, 2010: KM/Knowledge Services – Is “Trust” the New “Confidence”?

When we speak about KM/knowledge services and the essential first steps we take in managing change, one phrase always comes to mind. If we – as change agents – are going to be successful in moving our organizations to a knowledge culture, we must first of all become “change leaders.” Or, as my colleagues usually [...]