Readers will recall a series of posts last spring, responding to a query posted at one of the LinkedIn Groups. Starting KM in Your Organization: Here’s Your Strategic Road Map was published in eleven posts at the SMR site. We’ve had requests to put the posts together into one document. For a quick read, here are the “stops” on that road map: Define what you want to do Define your terms Don’t go it alone Think big and lead the change Identify what’s been done already Identify resources Conduct the knowledge audit Develop a corporate knowledge strategy Strategic planning…
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An earlier SMR post addressed the subject of careers in KM/Knowledge Services. Let’s continue. In my work I’m noticing more and more attention being given to different categories of knowledge workers. It’s not a new idea, and in his 1997 book Intellectual Capital: The New Wealth of Organizations (1997) Tom Stewart sorts through the employees doing knowledge work and comes up with a useful description of how the workplace has moved from the agricultural and industrial focus to the more knowledge-focused environment (“The flavor is unmistakable,” Stewart writes: “An ever-growing percentage of people are ‘knowledge workers’: Information and knowledge are…
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Are you beginning to see several points of view about KM in your work? As knowledge workers, we’re exposed to (and are positioned to react to) a wide range of perspectives about how knowledge is managed in the workplace. I’m becoming more and more aware that colleagues (both knowledge workers and “others” – whoever these “others” might be!) are thinking about KM, knowledge services, and knowledge strategy in many different ways. Would it be helpful if we shared some of these different perspectives with one another? As for me, I’m thinking there are probably four ways people think about KM…
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