With a slight nod to the last post at this site (e-Discovery: The Next Success Story for Knowledge Strategists?) and a hope for moving forward with some good progress with KM, knowledge services, and knowledge strategy in the new year, we take a look at a pair of recent news stories. On January 7, The New York Times had a story by Ben Protess and Michael J. De La Merced that caught my eye (“Rescued by Bailout, A.I.G. May Sue Its Savior”). Apparently some folks were threatening to sue the U.S. Federal government (the next day’s paper reported that A.I.G.…
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When we summarize the role of the information or knowledge strategist, we generally say something like this: In every company, knowledge is developed, to be used for the benefit of the company and, when developed, shared wherever that knowledge brings benefit to the company. Managing that knowledge development/knowledge sharing (KD/KS) process is the work of the knowledge strategist. Actionable knowledge is the basis of success in every company, organization, or enterprise. One of my colleagues even uses that “actionable-ness” to define knowledge: “Knowledge,” he says, “is information that is used.” Well said. But then the critical question becomes: How…
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Readers will recall a series of posts last spring, responding to a query posted at one of the LinkedIn Groups. Starting KM in Your Organization: Here’s Your Strategic Road Map was published in eleven posts at the SMR site. We’ve had requests to put the posts together into one document. For a quick read, here are the “stops” on that road map: Define what you want to do Define your terms Don’t go it alone Think big and lead the change Identify what’s been done already Identify resources Conduct the knowledge audit Develop a corporate knowledge strategy Strategic planning…
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