SMR is a New York-based consultancy practice focused on knowledge strategy, the role of knowledge strategy in organizational effectiveness, and on change and its impact on people as they implement knowledge strategy within the larger enterprise. Through SMR’s advisory services, learning and training programs, and the company’s publications, SMR helps clients explore alternative future programs and assists in crafting these visions into functional definition.

SMR works with organizations seeking to re-conceptualize, transform, and support new ways of managing intellectual capital as a corporate asset. As companies embrace the emerging discipline of knowledge strategy through knowledge services (converging information management, knowledge management, and strategic learning), enterprise-wide knowledge development and knowledge sharing (KD/KS) are achieved, enabling and sustaining an organizational knowledge culture.

Enhanced contextual decision-making, accelerated innovation, strengthened higher-level research, and excellence in knowledge asset management are hallmarks of the corporate knowledge culture. Achieved through the collaboration of knowledge workers in their relationships with the company’s strategic knowledge professionals and knowledge strategists, all employees and others affiliated with the knowledge culture have access to the information, knowledge, and strategic learning content they need when they need it.

With clients and colleagues throughout the world and a team of global associates specializing in knowledge strategy in all business areas, SMR stands ready to advise enterprise leaders as they focus on the transition to a knowledge-centric culture.

The SMR Team

SMR specializes in KM/knowledge services and their relationship to knowledge strategy development. The company is known for excellence in delivering consulting, publishing, and strategic learning services to its clients, and the company’s reputation in its field is unsurpassed, thanks to the expertise and commitment of the finest team of KM/knowledge services specialists working in the knowledge domain today.

Guy St. Clair

Guy St. Clair is SMR’s President and Consulting Specialist for Knowledge Strategy. In his professional work, Guy is recognized as an expert adviser in KM/knowledge services and in building the organizational knowledge culture, with a special emphasis on knowledge strategy development. Guy is a prolific author and a frequent speaker on management issues relating to KM and knowledge services. His presentations, articles, special reports, briefings for clients and colleagues, white papers, and other professional writings can be accessed through SMRShare. He works with Dale Stanley and Cindy Hill in providing consulting services and strategic learning instruction for the corporate sector, and in SMR’s strategic alliance with the Special Libraries Association, Guy and Dale and Cindy provide content and instruction for the Click U Certificate Program in KM/Knowledge Services.

In addition to his work with SMR, Guy currently serves as subject matter expert (SME) and lecturer for Columbia University’s M.S. in Information and Knowledge Strategy. The program teaches students to plan, design and evaluate initiatives in knowledge and information across a wide spectrum of global environments, including corporations, government, educational and nonprofit institutions. Students also develop a critical insight into the legal, social and cultural factors that influence an organization’s ability to leverage information, and learn to analyze, manage and solve problems that impact process, human resources and technology.

Guy teaches two courses in the program: Management and Leadership in the Knowledge Domain and Entrepreneurial Methods: From Start-Up to Success. He can be contacted at guystclair@smr-knowledge.com, and you can learn more at Guy’s Profile on LinkedIn.

Dale Stanley

Dale R. Stanley is SMR’s Senior Consultant. A knowledge services executive with extensive experience in leading and developing KM/knowledge services functions, Dale is known for his ability to build, train, lead, and inspire high performance teams. In his position as Director of Literature Resources at Gilead Sciences in Foster City, CA, Dale has responsibility for developing innovative KM/knowledge services systems, including state-of-the-art information management. At SMR, Dale works with Cindy Hill and Guy St. Clair in providing consulting services and strategic learning instruction for the corporate sector. In SMR’s strategic alliance with SLA, Guy and Dale and Cindy serve as instructors for the Click U Certificate Program in KM/Knowledge Services. Dale can be contacted directly at dalestanleyct@aol.com, and you can learn more at Dale’s Profile on LinkedIn.

Cindy Hill

Cindy Hill is affiliated with SMR through her work as a consultant, which she undertakes in addition to her responsibilities as Manager, Research Library, Federal Reserve Bank of San Francisco. In her work, Cindy’s expertise is in information services leadership, focusing on the needs of the user, including knowledge sharing and management; innovative digital and physical libraries, information access deployment and training; and business, market research and technical research. Marketing and awareness raising about information services and products to internal and external clients are also a specialty, and Cindy is recognized as an expert in advising clients about enterprise-wide contract negotiations. At SMR, Cindy works with Dale Stanley and Guy St. Clair in providing consulting services and strategic learning instruction for the corporate sector. In SMR’s strategic alliance with SLA, Cindy and Dale and Guy are instructors for the Click U Certificate Program in KM/Knowledge Services. Cindy can be reached directly at cindyvhill@HillInfoConsulting.com, and you can learn more at Cindy’s Profile on LinkedIn.

Tammy A. Magid

Tammy Magid is SMR’s Consulting Specialist, with expertise in KM and knowledge services as applied to women’s health issues and – in particular – to mHealth (“mobile health”). With work experience in finance, health sciences research, digital library management, and recruitment brings her background to SMR in her specific responsibility for SMRAfrica, the company’s informal affiliate in Nairobi, Kenya. In addition to her other professional activities, Tammy is a Facilitator for Columbia University’s M.S. in Information and Knowledge Strategy, where she works with the Leadership and Management in the Knowledge Domain course taught by Guy St. Clair. Tammy can be reached at tammy.magid@gmail.com.

Nerisa Jepkorir Kamar

Nerisa Jepkorir Kamar is SMR’s Knowledge Management Advisor. She is based in Nairobi, Kenya, where she is the Assistant Librarian representing UN-HABITAT (the United Nations Human Settlements Programme) in the Vieira de Mello United Nations Library at Nairobi, a collaborative research library project between UN-HABITAT and UNEP (the United Nations Environment Programme). Recognized for her knowledge management expertise among colleagues in several African countries, Nerisa advises SMR about its corporate social responsibility activities in Africa and takes an active interest in potential programs for SMRAfrica.  Nerisa can be reached at nerisaj@gmail.com.

James Lafferty

James Lafferty is affiliated with SMR International through his work with Clocktower Arts, a forum for local art in Santa Cruz, CA, and with GiveMeAPing, a Santa Cruz-based web hosting, web development, and graphic design services company. At SMR, James is responsible for the company’s electronic content management system and works closely with the SMR Team to assist in coordinating the digital asset management needs of clients. James can be contacted directly at jamesl@clocktowerarts.com, or you can learn more at James’s Profile on LinkedIn.