SMR

  In the increasingly complex information- and knowledge-focused environment, corporate managers and organizational leaders are struggling with how to address management issues as they apply to information and knowledge work. For knowledge workers, strategic knowledge professionals, and others who wish to pursue advanced study in this field, Columbia University’s School of Continuing Education is offering Management and Leadership in the Knowledge Domain in the Spring Semester, 2012. The course is offered through Columbia’s Postbaccalaureate Studies Program, which provides qualified individuals who have achieved the bachelor’s degree the opportunity to take university courses for graduate school preparation or academic advancement. Beginning…
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  Why do people resist? Is resistance something people choose? Do they have a choice or is resistance just something they “do” and can’t not do? And what can we – as managers and knowledge strategists – do about it? Here’s a typical situation. I was recently party to a discussion in which a friend was advising one of her colleagues about a certain situation in the workplace. In fact – and perhaps this is why I was drawn into the conversation – it had to do with a problem in a knowledge services environment. An initiative being introduced had been…
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