While professional knowledge workers in the archives and records-management community have retention schedules and (presumably) guidelines for dealing with content, others working in strategic knowledge services do not necessarily have that expertise and background. Yet archival questions come up frequently, and with today’s fast-moving management demands, much of the issue has to do with archiving materials that go out-of-date quickly. What kind of decisions are made? And at what management levels are these decisions made? For example, internally generated research memos are valuable at the time they are prepared and certainly invite staff to learn from one another. The content…
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Here’s the scenario: you’re a department head in a company. You and HR have come up with a list of basic skills you require for anyone coming to work in the department. Among these are basic IT (information technology) or ICT (information and communications technologies) skills. What does the list include? A first past breaks requirements into four categories: computer skills, e-mail skills, word processing skills, and internet skills. Any thoughts about what the next level might include? What else does your staff need to have mastered, to be proficient with “computer” skills? Ditto “e-mail,” “work processing,” and “internet” skills?…
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Two recent references to the Red Campaign – designed to eliminate AIDs in Africa – drive home the incredibly critical role of KM/knowledge services in today’s society. In the latest edition of The Gurteen Knowledge-Letter, David Gurteen describes the strong emotional impact he had when watching the campaign’s latest video. At about the same time, SMR Int’l colleague Dale Stanley – remembering my affection for the people of Africa and my modest involvement with ICT and KM training and development for African youth – called the video to my attention. My reaction almost exactly matched David’s: “one of the most…
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