SMR

How knowledge services professionals advise management about their role in the organization affects their success in innovation.

What term or terms do you use to describe all the knowledge collected, managed, and shared in your organization? Do you have a single term for the organization’s intellectual infrastructure?

As managers pay more attention to organizational effectiveness, an important parallel development has to do with the way enterprise leaders are looking at KM/knowledge services. In the not-too-distant past – back when we had to argue and cajole and use all our manipulative tools to get management to have some interest in KM/knowledge services – one trick we used was the old “low-hanging fruit” idea. We would find some high-visibility, catchy KM/knowledge services technique, go to management with some discussions about how the organization needed to be thinking about how we were dealing with strategic knowledge, and make a case…
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