SMR

Building the Knowledge Culture

Transforming Libraries: What’s Expected of Us?

Guy St. Clair

  Please join me at the next Soutron Global Transforming Libraries Webinar. It’s next Tuesday, April 15, at 11am PT (2pm ET), and I hope you’ll attend. My topic is “Knowledge Services: What’s Expected?” and there are two points of view I’ll speak about. First, we’ll expand a little on last month’s webinar (“Measuring Knowledge Services: Critical Success Factors” – you can see the slide deck here), since so much of what we do with respect to meeting expectations has to do with how we measure our success. Our second point of view has to do with what we’re working…
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AIIM14: Enter Knowledge Strategy

Guy St. Clair

  Attention to the role of KM, knowledge services, and knowledge strategy in the wider information management community continues to grow. Perhaps the latest example was AIIM14, the Annual Conference of AIIM (Association for Information and Image Management) last week in Orlando FL. The conference theme was “Information Chaos vs. Information Opportunity,” and with a three-track framework (Engage/Process/Control), AIIM14 brought together a wide range of AIIM’s members – information professionals – vendors, supporters, and industry leaders of every stripe. My colleague Anne Kershaw and I were invited to AIIM14 to talk about knowledge strategy and the “place” of knowledge strategy…
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Invitation to Our Next Information Session for Columbia University’s IKNS Graduate Program

Guy St. Clair

  In SMR International’s various client webinars, we’re known for ending our presentations with reference to the Columbia University M.S. in Information and Knowledge Strategy (IKNS) program, at Columbia’s School of Continuing Education. I’m not shy about saying that I teach a course in the program (Management and Leadership in the Knowledge Domain). In the course, we look specifically at how we focus on developing knowledge strategy in the organizations where we’re employed (or might be employed in the future). Our goal is to help students learn about the value of knowledge services in the organization, and about developing knowledge…
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