SMR

Building the Knowledge Culture

Ready for Knowledge Services at Your Company?

Guy St. Clair

  Colleague Anne Kershaw and I have been speaking a lot recently about knowledge strategy, about why company and firm leadership needs to think about knowledge strategy. As it happens, the talk Anne and I deliver is focused on that very question (“Why Knowledge Strategy?”) as we seek to dig deep into the overall, enterprise-wide approach to KM, knowledge services, and knowledge strategy. Anne, Co-founder and Managing Director at Knowledge Strategy Solutions, is an expert in this topic, and we really like doing presentations together. One point that keeps coming up has to do with knowledge services, the management methodology that links…
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Winning with Knowledge Services – Connect with the Company’s Mission, Vision, and Values

Guy St. Clair

  Join me on Tuesday, July 22, for the next Soutron Global Transforming Libraries Webinar. The title of my talk is “Transforming Libraries: Winning with Knowledge Services – Connect with the Company’s Mission, Vision, and Values.” Here are my talking points for the webinar: What is the organization culture, with respect to the company’s mission, vision, and values? Are the specialized library’s mission, vision, and values statement published and disseminated? Is there a specific and actionable link between the specialized library’s offering and what the company is seeking to accomplish? We’ll begin at 2pm EDT, and I’ll speak about 30…
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Knowledge Services: Will a Glossary Help?

Guy St. Clair

  There continues to be a great deal of discussion about the language we use when we speak about our work (especially to people who are not familiar with what we do as knowledge managers, knowledge services professionals, and knowledge strategists). We’ve thought about this before, even recently. See  How We Talk about Knowledge Services (Dec. 2, 2013) or, more generally, 14 Thoughts for 2014 (Jan. 1, 2013). As it happens, in response to an exercise for developing a glossary for a discussion group with which I’m affiliated, I thought it might be useful to describe some of these ways of speaking about…
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